Premium one-on-one email support
Every annual active license or lifetime license customer will get email priority support directly from us. You usually get our feedback within 1 hour during our working hours. Our working hours are 2AM – 5PM GMT from Monday to Friday and 7AM – 5PM GMT on weekends.
The technical support is built directly into the plugin itself. To open a support ticket, you can go to Dashboard → Custom Blocks → Contact Us. From this page, choose Technical Support option and input your issue.
All submitted data will not be saved and is used solely for the purposes of your support request. You will not be added to a mailing list, solicited without your permission, nor will your site be administered after this support case is closed.
Free support on the plugin forum
For customers who use the free version of CBB, you can create a thread in the support forum on our WordPress plugin page. We usually answer your questions within a few hours.
General requests such as pre-sale questions, feature requests, customizations, bug reports, etc.
For these requests, you can submit them via the contact form built into the CBB. You can go to Dashboard → Custom Blocks → Contact Us. Then, you can choose your request type from the list of options, enter your questions, and submit the data. All submitted data will not be saved and is used solely for the purposes of your support request.
Alternately, if you don’t have CBB installed on your site, you can reach us at hello@contentblocksbuilder.com.